Institutional Repository
Help Center
Step-by-step guides, FAQs, and troubleshooting for Manuskrito institutional representatives and authors.
- Go to manuskrito.chordexbio.com/institutions/account and click Register institution.
- Fill in your full name (institutional representative), email address, and a password (minimum 8 characters, must include a number).
- Enter your institution name — this becomes the display name on your public page.
- Choose a URL slug — e.g.
ust-manila. This sets your public page URL:manuskrito.chordexbio.com/ust-manila. Lowercase letters, numbers, and hyphens only. - Click Create account. A verification email is sent to your address.
- Open the email and click Verify email address. You now have full access.
dlsu-manila or up-engr.- Log in and go to Dashboard → Institution tab.
- Upload a logo URL and set your primary color to match your institution's brand.
- Go to Pages tab → edit your About, Instructions, and Guidelines pages.
- Go to Tags and create categories relevant to your field (e.g. Natural Sciences, Thesis, Capstone).
- Return to the Overview tab and click Publish site to make your page live.
- Click Accept submissions to open the submission form for authors.
- Share your public URL with authors:
manuskrito.chordexbio.com/{your-slug}.
No. Each representative account is tied to one institution. To manage multiple institutions, create separate rep accounts with different email addresses.
Your site is unpublished. Go to the Overview tab and click Publish site. 'Pending' only means your public page is in draft mode — your dashboard is fully functional.
Go to Dashboard → Institution tab → update the Institution Name field and save. The public page will reflect the change immediately.
Yes, but it will break any existing links. Go to Institution tab, update the URL Slug field, and save. Notify all authors and update any shared links. The old URL will return a 404.
- After registering, a verification email is sent from noreply@manuskrito.chordexbio.com.
- Open the email and click the Verify email address button. The link is valid for 24 hours.
- You are redirected to your dashboard with a success notice.
- If you don't verify within 24 hours, the link expires. Log in and use the Resend verification email link on the dashboard banner.
- Go to Dashboard → Security tab.
- Click Change email and enter your new address.
- A verification email is sent to the new address.
- Click the link in that email. Your address is updated and a confirmation is sent to the old address.
Log in to your dashboard (you can still log in without verifying). Look for the yellow Verify your email banner and click Resend verification email. A fresh link is sent immediately.
Use your old email to log in until you click the verification link sent to the new address. If you've lost access to both, contact support with your institution name and slug.
Check that your mail server isn't blocking the sender domain. Ask your IT team to whitelist manuskrito.chordexbio.com. Alternatively, use a personal Gmail or Outlook address that is more permissive.
No. Your rep email is private and used only for login, notifications, and system emails. The contact email shown publicly is the one you set in Dashboard → Institution tab → Contact Email.
- Go to Dashboard → Institution tab.
- Logo URL — paste a direct image link (PNG or SVG, transparent background recommended). Host it on your own server, Google Drive (with direct link), or Imgur.
- Favicon URL — a 32×32 or 64×64 ICO/PNG URL for the browser tab icon.
- Primary color — your main brand color in hex (e.g.
#003087). Used for headings, buttons, and links on your public page. - Accent color — secondary highlight color (e.g.
#ffd700). Used for borders and hover states. - Template — choose Modern, Classic, or Minimal.
- Click Save institution.
- Go to Dashboard → Pages tab.
- Click Edit homepage banner & welcome to customize the hero image, headline, and introductory text.
- Click About, Instructions, Guidelines, or Contact to open that page's editor.
- Edit the title and body content, then click Save.
- Click View public page (top right of dashboard) to see your changes live.
| Control | What it does |
|---|---|
| Publish site | Makes your public page accessible to visitors at your slug URL. |
| Unpublish site | Hides your public page — visitors get a 404. Your dashboard is unaffected. |
| Accept submissions | Opens the submission form so authors can submit manuscripts. |
| Stop submissions | Closes the submission form. The public page remains visible but the form shows a "submissions closed" message. |
Open the editor for that page (Pages tab) and save it at least once, even with minimal content. Page records are only created in the database on the first save.
Make sure the logo URL is publicly accessible — open it in an incognito window. Also try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R) on your public page to clear CSS and image cache.
Hard-refresh your browser (Ctrl+Shift+R). If still unchanged, clear your browser cache. The template switch is applied in real-time server-side.
Custom domains are not currently supported. Your page is accessible only at manuskrito.chordexbio.com/{slug}. Contact support to express interest in this feature.
- After submitting, the author receives a reference number (format:
MNS-YYYY-XXXXXX) and a submission confirmation email. - Visit the institution's public page and click the Track your submission link.
- Enter the reference number and the email address used during submission.
- The tracking panel shows: current status, all status changes, any messages from the repository team, and payment details if applicable.
| Status | What it means | Author can… |
|---|---|---|
| Pending | Received, not yet reviewed. | Withdraw submission |
| Review | Being evaluated by the repository team. | View updates, wait for decision |
| Accepted | Approved and added to the repository. | View the published record |
| Rejected | Not accepted. Reason may be provided. | Review feedback, resubmit if needed |
| Withdrawn | Removed at the author's request. | Nothing — submission is closed |
- Open the tracking panel for your submission.
- Scroll to the Withdraw submission section at the bottom.
- Click Request withdrawal and confirm the prompt.
- Status changes to Withdrawn and the repository team is notified.
- On the tracking panel, scroll to the Payment section.
- Select your payment method (GCash, Maya, Bank Transfer, Cash, Other).
- Enter your reference / confirmation number from your payment receipt.
- Optionally add notes (date paid, amount, account name).
- Click Submit payment details.
- The form is replaced by a "Payment pending confirmation" notice. The repository team will verify and confirm.
- If rejected, you'll receive an email and the form reappears so you can resubmit corrected details.
Check the confirmation email sent to the address you used when submitting. Search for 'Manuskrito' or 'MNS-' in your inbox. If you can't find the email, contact the repository directly — they can look up submissions by name or email.
The email you entered must exactly match what was used during submission. Check for typos, extra spaces, or if you used a different alias (e.g. Gmail dots or + aliases). Try the exact address from your confirmation email.
Yes. Submitting payment details does not automatically change your submission status. The repository team reviews and confirms payment separately. Allow 1–3 business days.
No. Submissions are locked after submission. If you need to correct information, contact the repository team via the messaging section on your tracking panel or through the institution's Contact page.
- Go to Dashboard → Records or the Management Tools → Records card.
- Use the status filter or search bar to find submissions to review.
- Click any record title to open the detail panel.
- Review title, abstract, authors, keywords, tags, uploaded document, and submitted metadata.
- Change the Status dropdown to Review, then Accepted or Rejected.
- To make an accepted record visible on your public page, toggle Publicly visible on.
- Add optional Admin notes (internal only, not sent to the author).
- Click Save changes.
- Open the record detail panel.
- Scroll to the Notifications section.
- Type your message in the text area.
- Click Send notification — an email is sent to the author and a copy is logged in the notification history.
Two conditions must both be true: status must be Accepted AND Publicly visible must be toggled on. Check both in the record detail panel.
Bulk actions are not currently available. Each record must be reviewed individually. This is intentional to encourage careful per-record review.
Only Admin and Owner roles can delete records. Open the record and click Delete record at the bottom of the panel. This is permanent and cannot be undone. Consider using Rejected + hidden instead if you want to retain the data.
Yes. Open the record detail panel, update the fields in the metadata section, and click Save changes. Editors and above can edit metadata. The original submission data is preserved in the audit log.
This is usually a server configuration issue. Check that UPLOAD_DIR in config.php points to a folder inside public_html and that the folder exists and has correct permissions (755). Contact your hosting provider if unsure.
- Go to Members from the sidebar.
- Click Invite member.
- Enter their email address and select their role: Admin, Reviewer, or Editor.
- Click Send invitation. They receive an email with a temporary password.
- On first login they'll be prompted to set a permanent password.
- Their activity is logged in the audit log from the moment they first log in.
| Capability | Admin | Reviewer | Editor |
|---|---|---|---|
| View records | ✓ | ✓ | ✓ |
| Edit metadata | ✓ | — | ✓ |
| Change status | ✓ | ✓ | — |
| Toggle visibility | ✓ | ✓ | — |
| Edit tags on records | ✓ | ✓ | — |
| Delete records | ✓ | — | — |
| Send notifications | ✓ | ✓ | — |
| Confirm/reject payment | ✓ | — | — |
| Manage tags | ✓ | ✓ | — |
Check that their account is set to Active in the Members page. If they used the wrong URL, direct them to manuskrito.chordexbio.com/institutions/account — not the main site login.
Reviewer and Editor roles always land on the Team Member Dashboard (roles_dash). Admin roles land on the full dashboard. This is by design and cannot be changed per-user.
Go to Audit in the sidebar (Team plan). Filter by actor name or date to see exactly what was done and when. If the action shouldn't have been possible, review and update their role in Members.
Go to Members, find the member, and click Deactivate. Their login is disabled immediately. To fully remove their record, contact support — deactivation is the recommended approach to preserve audit history.
- When an author submits and the plan type is set to Royalty Access, a Payment section appears on their tracking page.
- The author selects a payment method (GCash, Maya, Bank Transfer, Cash, Other) and enters their reference number.
- A notification is sent to the repository rep.
- The rep opens the record in the dashboard, finds the Payment card, and reviews the reference.
- Rep clicks Confirm payment received — the author is notified and the payment card is hidden for them.
- If the details are wrong, the rep clicks Reject payment details, optionally adds a reason, and confirms. The reference is cleared and the author must resubmit.
There is no UI undo for payment confirmation. A database-level reset is required — contact support with the record\'s reference number and they will clear the payment_received flag.
Go to Dashboard → Plans (sidebar) and select the plan you want. Follow the payment instructions. Upgrades take effect immediately upon confirmation.
Your existing records and data are retained. You lose access to plan-specific features (e.g. file uploads, team members) but nothing is deleted. Records already published remain public.
The author must submit details through the tracking page — it does not appear automatically from a bank transfer. Ask them to go to their tracking page, enter their reference number and click Submit. You\'ll then see it in the Payment card.
- Go to Dashboard → Security tab.
- Enter your current password.
- Enter and confirm your new password (minimum 8 characters, must include a number).
- Click Update password. You are not logged out.
- Go to institutions/account and click Forgot password.
- Enter your registered email address.
- A reset link is sent to your email. Click it within 1 hour.
- Enter and confirm your new password.
Sessions expire after 8 hours of inactivity by default. This is a security feature. Check the 'Remember me' option at login if available, or simply log in again.
Immediately go to Security tab → change your password. Then review the Audit log (Team plan) for unexpected actions. If you see suspicious activity, contact support immediately to lock the account.
Yes, sessions are not exclusive. However, simultaneous edits from two sessions may conflict. For collaboration, use Team Members instead of sharing the rep credentials.
UPLOAD_DIR in config/app/config.php must resolve to a path inside public_html. Correct value: __DIR__ . '/../../public_html/uploads/'. Move any existing files from the wrong location to the correct one.config.php: host, port, user, password. Test with a simple mail client using the same credentials. Also check server-level email logs. Ask your host if outbound SMTP on port 465 is allowed.inst_team_members.institution_id. Contact support if the wrong ID is set.#003087).Free plan users can reach us at manuskrito@chordexbio.com. Include your institution slug and a description of the issue.
Still need help?
Pro and Team plan subscribers can submit a direct support ticket from inside the dashboard.
Free plan users can email us directly.